FAQ - Frequently Asked Questions
Hotel related questions
Here are some of the most common questions we get from hotels. If you have any other questions, please don't hesitate to contact us by email gwilio.guide@gmail.com.
Gwilio is a lightweight tool that allows hotels to capture your team's local knowledge, recommendations and tips and instantly shares them with guests in a simple Digital Insider Guide.
Most hotels are fully set up in under 30 minutes.
Create an account, create a Guide, add your recommendations, categories, and essentials.
Publish the guide and you're live. All that rests is sharing the link or the QR code.
No, there is not setup cost.
Gwilio is designed to be as simple as possible to get started, with no hidden fees or costs.
The Gwilio tool is designed to be intuitive and user-friendly.
Minimal training is required.
Not at all. Gwilio is designed to complement the front desk, not replace it.
It reduces repetitive questions so your team can focus on providing real value instead of being just information desks.
Yes, guests arrive informed, inspired, and ready to talk about what they saw in your guide.
It improves quality conversations.
Because guests ask the same questions every day.
Digitizing your knowledge gives them instant clarity and saves your team valuable time.
No, it’s intentionally lightweight and simple to use, built especially for busy staff.
Yes, staff can add, change, or remove information in seconds.
Updates appear instantly for all guests.
No. Gwilio works entirely in the browser and can be accessed on any device, anywhere, anytime.
By handling the repetitive, everyday questions like:
Where is the best restaurant in walking distance?
What is really worth visiting?
How do we get to X?
Guests get answers instantly; staff spend more time on hospitality.
Because they become outdated, cluttered, hard to maintain.
Gwilio is designed specifically for hospitality, clean, mobile‑friendly and easy to maintain.
It provides a fixed structure that makes it easy for guests to find what they need, and for staff to keep it up to date.
Guest related questions
Yes. The guide is optimized for speed and simplicity.
It can be accessed on smartphones so guests can easily use it while out exploring.
The guide is intentionally simple, click the link or scan the QR code and all the infromation you really need.
Most guests adopt it immediately.
No, it is a web page that instantly opens in any web browser on your smartphone, tablet, or computer.
This allows us to provide a seamless experience without requiring guests to download and install an app.
They simply click a shareable link in pre‑arrival emails or scan a QR code at the front desk or inside their rooms.
Anything that improves their stay, including:
Curated local recommendations
Parking information
Favourite restaurants
Activity suggestions
You are in complete control of the information you want to share with your guests.
Guests trust your recommendations more than generic online reviews.
Gwilio delivers what guests really want:
“What does our hotel recommend? What should we experience?”
Absolutely. You can highlight your:
Bar
Restaurant
Spa
Breakfast
Bike rental
Partner activities
Basically anything that improves your guest experience.
Yes, you can proactively share the guide with your guests via the link in confirmation emails so they can prepare their trip before arrival.