The Digital Insider Guide
For Hotels

Not just another hotel app.

Give your team one centralized place for trusted local recommendations and hotel essentials, presented in a clear, mobile‑friendly guide guests can rely on.

Proactively provide guests with the right information before and during their stay, helping them feel supported from the moment they book.

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Gwilio

Why Hotels Need Gwilio

A simple digital guide that elevates the guest experience and saves staff valuable time.

Guests arrive eager to explore, but short on time and overwhelmed by endless, and often unreliable, online information. They turn to your team for trusted local advice: where to eat, how to get around, what’s worth seeing.

Meanwhile, your staff answers the same questions every day. Printed brochures and generic city guides struggle to stay relevant. The result? Missed opportunities to surprise guests with true insider experiences.

Gwilio brings it all together, without changing how your hotel works.

Key Challenges

Guests asking the same questions
Guests don’t want more information. They want the right information, from someone they trust.
Scattered, aging information
Local tips, events, activities and hotel information live across folders, emails, chats, and outdated PDFs.
Uneven staff knowledge
Not every team member knows the same things. Keeping everyone aligned takes time.

Gwilio complements your front desk instead of replacing it.

Gwilio always comes in second place, behind your hospitality. It supports your team by taking care of repetitive, low‑value questions so they can focus on the personal interactions that truly elevate a stay.

Benefits

A better guest experience
Guests are informed in advance, feel confident, and cared for.
Always Accessible
Available online in a Mobile-friendly way, before arrival, during the stay, and on the go.
Easy to use
No downloads, no installations required, so no friction.
One single source of truth
Bring together hotel information, local tips, transport advice, and highlights, all in one place.
Reduce repetitive questions
Guests help themselves, freeing your staff to focus on what really matters.
Easy to share, anywhere
Use QR codes in booking emails, the lobby, elevators, rooms, or on key cards.
Simple to maintain
Curated links are monitored automatically so you update only when necessary.

How It Works

A simple setup with instant value.

From setup to guest experience, in 3 steps:

Step 1
Create your guide

Gather the recommendations, hotel essentials, local places, insider tips and add them to your guide.

Step 2
Create a QR code and link

Share your guide instantly in emails, printed materials, or anywhere guests look for information.

Step 3
Stay accurate without effort

Gwilio automatically monitors your external links and flags outdated ones, so your content stays reliable without constant checking.

Built For Hotels That Stay Personal

Gwilio doesn’t try to run your hotel. It simply gives guests access to what makes it special.

Gwilio is currently onboarding a limited group of hotels who believe hospitality can be simple and still exceptional.

During our pilot phase, we’re working closely to shape Gwilio together.

Interested in joining our pilot and helping shape the product?

Or want to join our wait list to receive updates and early access? Register below.

Join the Wait List or Pilot