The Digital Insider Guide 
For Hotels and B&B's

Gwilio turns the knowledge your team repeats every day into one trusted digital guide, reachable by QR code or link. Less repetition for your staff, more confidence for your guests.

  • Save 6–12 hours of front-desk time every week
  • 71% of guests prefer self-service over queuing at the desk
  • Informed guests leave better reviews
  • Live in an afternoon — no IT project needed
Get Started See a Demo Guide
Made in Belgium · GDPR-compliant · No app to download · No payment required
Gwilio

Why It Exists

Guests want trusted, local knowledge, proactively shared and easy to access.

"Every time we travel, the same questions come up — where to eat, how to get around, what's actually worth seeing. Turn to Google and you get conflicting reviews, sponsored results, and outdated information. Rather than enjoying the moment, you end up scrolling and second-guessing.

At the hotel, the front desk always has the right answers. But they're busy — and their best knowledge is scattered across emails, PDFs, and memory. Hard to share consistently, impossible to keep current.

That's when we realized something was missing."

- Michaël and Sien, Founders of Gwilio

The impact by the numbers:
  • Digital guest tools reduce front-desk workload by 30–50% (RoomMaster, 2026)
  • 71% of guests are more likely to choose a hotel with self-service options (Hotel Tech Report, 2024)
  • Guests who arrive informed leave better reviews and higher satisfaction scores

What are the common challenges?

Guests asking the same questions
Guests don't want more information. They want the right information, from someone they trust.
Scattered, aging information
Local tips, events, activities and hotel information live across folders, emails, chats, and outdated PDFs.
Uneven staff knowledge
Not every team member knows the same things. Keeping everyone aligned takes time.
Knowledge that walks out the door
Seasonal staff, temps, and new hires need briefing every time. Your best local knowledge lives in one person's head — until it doesn't.

Are you facing these challenges too?
Then Gwilio is here to assist.

What is Gwilio?

Hotel staff is the hero in this story. Gwilio is the trusted sidekick.

Gwilio is the digital insider guide that captures your team's local expertise and puts it in every guest's hand — before, during, and after their stay.

It's not another app to download, inbox to manage, or chatbot to monitor. It's one curated, always-current guide you build once and share everywhere: in the booking confirmation, on a lobby QR code, in the rooms, on key cards. No friction — guests simply scan and read.

Guests don't want anonymous reviews or sponsored results. They want your recommendations — the hidden gem your team has been sending guests to for years, not the tourist trap on the first page of Google.

What is Gwilio?

Guidance that supports your team.

Gwilio takes care of the practical questions, so hospitality stays personal.

A better guest experience
Guests are informed in advance, feel confident, and cared for.
Always Accessible
Available online in a mobile-friendly way, before arrival, during the stay, and on the go.
Easy to use
No downloads, no installations required, so no friction.
One single source of truth
Bring together hotel information, local tips, transport advice, and highlights, all in one place.
Reduce repetitive questions
Guests help themselves, freeing your staff to focus on what really matters.
Easy to share, anywhere
Use QR codes in booking emails, the lobby, elevators, rooms, or on key cards.
Easy to keep accurate
Your links are checked weekly — broken ones get flagged so you know exactly what to review. No guesswork, no silent rot.

Less Repetition. Better Reviews. From Day One.

Real time savings and measurable impact on guest satisfaction.
Give Your Team Back Hours Each Week

Repetitive questions get answered before they reach the desk. Based on the industry benchmark of 30–50% front-desk workload reduction, a property with three front-desk staff could recover 6–12 hours weekly — time your team redirects toward genuine guest service.

Lift Your Guest Reviews

Informed guests arrive confident. They know where to eat, how to reach you, what to expect — before they call the desk. Properties using digital insider guides see improvements in review scores, with guests citing "helpful staff" and "great local tips" more frequently.

Live in an Afternoon, Not Weeks

Your team already has the knowledge. Gwilio structures and publishes it the same day — no IT project, no waiting for developers.

Link Monitoring That Flags Broken Links

Gwilio checks your external links weekly and flags broken ones — unlike PDFs that silently rot in a folder. You still decide what to update, but you always know where to look.

"We Already Have a Solution"

Most hotels do. Here's how Gwilio fits alongside — or replaces — what you already use.
vs. DIY (web page, PDF, Word docs)

Free to start, but someone must remember to update it. Links go stale. Versions multiply. Gwilio's structured format and automatic link-checking mean your guide stays current with minimal effort.

vs. A Custom Website or Blog

Building and maintaining a custom website requires technical skill and ongoing content work. Gwilio is plug-and-play: you focus on the content (your expertise), and the platform handles distribution (QR codes and links) and maintenance (link checking).

vs. Guest Modules & Chatbots

Guest messaging tools and chatbots wait for guests to ask a question, then answer in a chat thread. That requires staff monitoring, conversation management, and still puts the burden on the guest to know what to ask. Gwilio proactively shares your curated guide — no conversation needed, no monitoring required, no risk of wrong answers.

vs. Your PMS (Property Management System)

Your PMS handles bookings, payments, and check-in brilliantly. It does not specialise in local knowledge curation and sharing. Gwilio works alongside your PMS and brings your team's expertise into the booking journey and guest stay — the part your PMS leaves blank.

The short version: Other tools manage documents, websites, or conversations. Gwilio owns your local knowledge — structured, consistent and proactively shared.

Is Gwilio the right fit for you?

Every property is different. Some solutions work well in some contexts — and Gwilio is honest about that. We've put together a detailed side-by-side comparison of every common alternative — from PDFs and printed folders to AI-powered apps and dedicated hotel apps — with real cost breakdowns and honest pros and cons.

Compare All Solutions

Live This Afternoon. Seriously.

From signup to your first guest scanning a QR code — in the time it takes to eat lunch.

From local knowledge to guest confidence, in 3 simple steps:

Step 1
Create your guide

You gather what you already know: hotel essentials, local gems, transport options; insider tips, and recommendations guests ask for every day, and bring them together in one guide.

Step 2
Share it where guests need it

Your guide comes with a dedicated QR code and link — ready to place anywhere guests naturally look: in booking confirmation emails, at the lobby desk, in room welcome sheets, on key cards, and in elevators.

Step 3
Stay accurate without effort

Gwilio monitors your links and flags broken ones weekly. You review in 2 minutes and update only what's changed, no guesswork.

How Gwilio Works
See a real guide before you sign up

We've published a demo guide for a fictional hotel so you can experience exactly what your guests will see — before committing to anything.

View the Demo Guide

Transparent Pricing That Scales With Your Property

One property, one price. No setup fees. No hidden costs. Start with a free 30-day trial — no payment required.
Starter
€6.90 / month

Perfect for smaller properties who want to get started quickly.

  • 1 user account
  • Up to 20 rooms
  • 1 guide with hotel essentials + local tips
  • 1 language
  • 1 QR code + shareable link
  • Automatic link monitoring
Get Started
Growth Best Value
€15.9 / month

For properties that want the full experience and faster ROI.

  • 2 user accounts
  • Up to 75 rooms
  • 4 guides with hotel essentials + local tips
  • Multi-language support (coming soon)
  • 4 unique QR codes + shareable links
  • Automatic link monitoring
Get Started
Enterprise
Custom

For hotel groups and multi-property operators.

  • Unlimited properties
  • White-label options
  • Dedicated success contact
  • Custom onboarding
  • Volume pricing
Get in Touch
How does Gwilio compare to what you already pay?

One extra front-desk person
€2,000+ / month — plus recruitment, training, and scheduling.

AI chatbot
€99–350 / month + setup fees — plus training, monitoring, and management overhead.

Gwilio
€6.90–€15.90 / month, live in an afternoon, no IT project needed.

At €6.90–15.90/month, the ROI threshold is low. Most properties recover the monthly cost within the first week of reduced front-desk interruptions.

Try it free for 30 days

Register an account at Gwilio and start building your guide immediately — no payment required, no waiting. Your first 30 days are on a free Trial subscription. Prefer a guided start? Reach out for early adopter access.

Who Is Gwilio For?

Gwilio works best for properties where the guest experience matters and staff time is precious.

Gwilio is a strong fit for:

Boutique hotels and design hotels
Your unique character and local knowledge are your biggest differentiator. Gwilio puts that front and centre for every guest.
B&Bs and guesthouses
Often run by a small team or owners themselves — Gwilio replaces the hours you spend answering the same questions by phone and email.
City hotels with high turnover
When guests are constantly checking in and out, a ready-made guide reduces pressure at the desk during peak hours.
Rural and destination hotels
Guests arriving from abroad need trusted local guidance — transport, activities, food, distances. Gwilio delivers that proactively.
Gwilio is probably not for you if…
You're a large chain hotel with a dedicated digital team already building custom guest apps.
Your guests rarely ask for local information (rare, but it happens in certain business-travel-only properties).
You prefer fully automated, AI-driven guest communication — we're not that, and we're honest about it.

Not sure?

See the full comparison

Made in Belgium. Built for Trust.

GDPR-compliant, EU-hosted, and designed with your guests' privacy in mind.

Gwilio is designed with data minimisation in mind. The guest guide requires no guest login and collects no guest personal data — guests simply scan the QR code and read. EU-hosted infrastructure, encrypted in transit, no cookies, no cross-site tracking.

Full details: See our Data Processing Agreement, Privacy Policy, and Terms of Use.

No guest login required
No personal data collected
EU-hosted infrastructure
No cookies, no cross-site tracking
Made in Belgium

Ready to Get Started?

Try Gwilio yourself — or reach out for a guided early adopter experience.

Gwilio is new. There are no long customer lists or published case studies yet — and we won't pretend otherwise. What we can offer is transparency, a free 30-day trial to explore the platform at your own pace, and direct access to the founders for those who want more.

Prefer to explore on your own? Register at Gwilio and get started immediately. No payment, no sales call. When you register, you'll be asked to accept the Terms of Use and fill in your hotel name — then you're in.

Want a guided start? Early adopters get a personal demo, guided setup, direct access to the founders, input on the roadmap, and an introductory rate for the first three months. That level of attention won't be available anymore soon — reach out via the contact page to get it.

Start Your Free Trial Get Early Adopter Access

Frequently Asked Questions

We've published a demo guide for a fictional hotel so you can experience exactly what your guests will see — before committing to anything. View the Demo Guide

Most hotels are fully set up in under 30 minutes.
Create an account, create a Guide, add your recommendations, categories, and essentials.
Publish the guide and you're live. All that rests is sharing the link or the QR code.

No, there is no setup cost.
Gwilio is designed to be as simple as possible to get started, with no hidden fees or onboarding charges. You pay only the monthly subscription — and you can cancel any time.

Gwilio is designed for busy hotel staff, not IT professionals. If you can use a smartphone and type a message, you can use Gwilio.
Most teams are fully comfortable within the first session. No training programme needed.

Not at all. Gwilio is designed to complement the front desk, not replace it.
It reduces repetitive questions so your team can focus on providing real value instead of being just information desks.

Have more questions? Be sure to check out our full FAQ.

View FAQ